| Spokane Computer, Inc. Networking & Technology Support
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Why use Spokane Computer for Networking & Technology Support?
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- Kowledgeable about VMS/FACS installations. We won't make any changes or do any work on your network that will jeopardize your accounting operations.
- Support TEQuote, Report Router, and SQL integrations. Since we develop our own software, we know how to keep the network tuned up for optimal performance.
- E-mail, web, phone, and remote support specialists. The majority of our clients are happily served via phone calls, remote access, and web meetings on a daily basis.
- Spokane Computer is a Microsoft Partner, with Microsoft Certified Professionals on staff, insuring that your Windows networking needs are handled responsibly.
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| Introducing 2 tier support for your technology needs. This is a way for us to help you keep your technology running at a reasonable cost. In general, if an issue or problem is effecting a single user and/or a single system, the call falls into the Tier I category. If an issue is causing problems for multiple users and/or systems then it is a Tier II category call. |
| We support all current Microsoft Desktop and Server Operating systems. As of January 1, 2009, this included Server 2000, Server 2003, and Server 2008. For client systems we support Windows 2000, XP, and Vista1. We know a little about Linux and have used Linux servers for firewall, DNS, and systems monitoring applications, and would be happy to help you if you like Linux, too. |
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| Tier I Support |
| PC: Desktop/Laptop/ThinClient Support |
- Staging of new equipment, installation of software.
- Application Support:
- Microsoft Office (Word, Excel, PowerPoint, Outlook etc.)
- PowerTerm & Reflections support & scripting
- Anti-Virus & Firewall problem resolutions
- E-mail problem resolution, SPAM filter assistance
- Web Browser assistance & integrations
- Printing Support: Driver installation, testing
- Device Support: Intermec CK30/31, Trakker, Blackberry, PalmPilot & other devices
Server Support |
- User Accounts: Adding & Removing users
- File Sharing & Security: Creating & modifying Shared Folders
- Printer Installation & Sharing: Print Server & Print Share setup
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| Tier II Support |
| General Networking Services |
- Routing & Network Architecture: Routers, Switches, Wireless & IP Networking
- Domain Management, DNS maintenance
- VPN/IPSec setup, testing, & support
- Performance monitoring & network bottleneck detection
- Work with your ISP on any changes to keep Internet/e-mail running
Server Support |
- Staging of new equipment, installation of software
- Backup and Restore Services
- Anti-Virus protection
- E-Mail management & maintenance
- General Server Services: Remote Access, Terminal Services, DNS, DHCP, etc.
- Microsoft Virtual Server Installation, Guest OS configuration & management.
- Server Applications: TEQuote, Report Router, others you may have.
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Please note: some versions of XP and Vista are very limited in their support of networking; meaning there are issues that cannot be solved without OS upgrades.
For ease of management and expansion we prefer networks running Microsoft's Active Directory. We will still gladly help you with your Peer-to-Peer network if you don't have a domain server.
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